Privacy Policy

Effective date: 14 April 2026

This Privacy Policy explains how Hobart, operating the website hobartcasino.org, collects, uses, stores, discloses and protects personal information in connection with its gambling-related services, website operations and customer support activities. It is intended for users in Australia and has been prepared in line with applicable Australian privacy standards, including the Privacy Act 1988 (Cth), the Australian Privacy Principles, and, where relevant to the processing of personal data of individuals located in the European Economic Area or United Kingdom, principles reflected in the General Data Protection Regulation and equivalent UK data protection requirements.

Hobart is committed to handling personal information in a lawful, fair and transparent manner. Because gambling services involve identity checks, anti-money laundering controls, transaction monitoring and responsible gambling obligations, certain processing is necessary for us to provide services lawfully. By registering an account, using hobartcasino.org, submitting documents, placing bets, playing Casino games online, or otherwise interacting with our services, you acknowledge that your information will be processed as described in this Privacy Policy. Where consent is required by law, we will rely on that consent. Where processing is necessary to perform a contract, comply with law, or protect legitimate interests, we may process data on those grounds.

This Privacy Policy applies to all users of hobartcasino.org, including visitors browsing content relating to Hobart, casino Hobart, casino in Hobart, online Casino services, Casino online products, pokies, roulette and other Casino games.

Who We Are

Hobart is the brand responsible for operating hobartcasino.org and for determining how personal information is processed in relation to the website and the services made available through it. For the purposes of Australian privacy law, Hobart acts as the organisation responsible for the collection, holding, use and disclosure of personal information. For the purposes of data protection concepts used internationally, Hobart acts as the data controller for the personal data described in this Privacy Policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us by email at [email protected].

Information We Collect

We collect personal information that is reasonably necessary to operate hobartcasino.org, deliver services, comply with legal obligations, maintain security and communicate with users. The categories of information we may collect include the following.

Information You Provide Directly

When you register, contact us, transact or use our services, we may collect:

• Full name
• Date of birth
• Residential address
• Postal address where relevant
• Email address
• Telephone number where provided by you
• Username and account credentials
• Government-issued identification details
• Responses to security questions
• Preferences relating to account settings, responsible gambling tools and communication choices
• Any information contained in correspondence with customer support

Identity Verification and KYC Documents

To comply with know your customer, anti-money laundering and counter-terrorism financing obligations, we may collect and verify:

• Passport, driver licence or other government-issued ID
• Proof of address documents such as utility bills or bank statements
• Proof of payment method ownership
• Selfies or live verification images where required for identity matching
• Source of funds or source of wealth information
• Age verification records
• Any other information reasonably required for compliance checks

Transaction and Gambling Activity Information

When you use hobartcasino.org for online Casino services or related account functions, we may collect:

• Deposit and withdrawal history
• Payment method details, limited to what is necessary and permitted
• Betting and gaming activity
• Stake sizes, wins, losses and balances
• Time and duration of play
• Bonus and promotional participation history
• Account restrictions or self-management settings
• Internal risk scores and fraud screening outcomes
• Records relevant to responsible gambling interventions

Technical and Device Information

When you access hobartcasino.org, we may automatically collect technical data such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Time zone setting
• Login data
• Cookies and similar tracking data
• Website navigation behaviour
• Referral URLs
• Error logs and system activity records
• Geolocation data derived from IP or device settings where necessary

Correspondence and Support Records

If you contact us or if we contact you regarding your account, we may keep records of:

• Emails sent to or received from [email protected]
• Complaint details
• Dispute records
• Requests for assistance
• Account review notes
• Responsible gambling communications
• Compliance notices

How We Use Your Information

We use personal information only where there is a valid legal basis and a legitimate operational need to do so. Depending on the circumstances, we process information for the following purposes.

To Provide and Manage Services

We use data to:

• Create and administer user accounts
• Verify eligibility to use our services
• Process bets, wagers, payments and withdrawals
• Deliver Casino games, including pokies, roulette and other Casino games online
• Provide customer support
• Maintain account history and records
• Enforce our terms and conditions

To Comply with Legal and Regulatory Obligations

Gambling operators and related service providers may be required to collect and process information to comply with applicable law. We may use your information to:

• Verify age and identity
• Conduct KYC checks
• Comply with AML/CFT obligations under applicable Australian law
• Detect and report suspicious transactions or activity
• Meet record-keeping obligations
• Respond to lawful requests from regulators, law enforcement or courts
• Apply restrictions required by law or internal compliance controls

To Protect Users, the Business and the Platform

We may process information to:

• Prevent fraud, collusion, cheating and bonus abuse
• Detect account takeover attempts and unauthorised access
• Monitor technical security incidents
• Investigate complaints and disputes
• Support responsible gambling safeguards
• Analyse patterns of risky or unusual behaviour

To Improve Website Performance and User Experience

We may use technical and usage information to:

• Diagnose service issues
• Test website functionality
• Improve navigation and content presentation
• Conduct internal analytics and service reviews
• Understand how users engage with pages related to casino in Hobart, casino in Hobart Australia, hobart casino hotel, hobart casino opening hours and similar search queries where such content appears on the website

For Research and Internal Reporting

We may use aggregated or de-identified information for:

• Business reporting
• Statistical analysis
• Risk modelling
• Service development
• Compliance auditing

Where possible, this information will be used in a form that does not directly identify you.

Marketing Communication

If permitted by law, Hobart may use your contact details and service interaction data to send information about service updates, offers, new products or relevant content connected to hobartcasino.org. This may include communications about account features, responsible use tools, operational notices and, where consent has been given or another lawful basis applies, promotional messages.

We do not treat all communications as marketing. Some messages are necessary to administer your account, provide security warnings, complete transactions, or comply with legal obligations.

You may opt out of marketing communications at any time by:

• Following the unsubscribe instructions in the message, where available
• Changing your communication preferences in your account, where such controls are available
• Contacting [email protected] and requesting that marketing communications cease

Opting out of marketing will not affect service communications that are necessary for account operation, legal compliance, or security.

Obtaining Personal Information

We collect personal information through several channels.

Information Collected Directly from You

We collect information when you:

• Register or attempt to register an account
• Fill in forms on hobartcasino.org
• Upload verification documents
• Deposit or withdraw funds
• Play games or place wagers
• Contact [email protected]
• Participate in surveys, promotions or compliance reviews
• Adjust responsible gambling or account restriction settings

Information Collected Automatically

We use cookies, server logs and similar technologies to collect technical and behavioural information when you visit or use the website. This helps us maintain security, remember preferences, improve functionality and understand website usage.

Information Received from Third Parties

We may receive information from trusted third parties such as:

• Identity verification providers
• Fraud prevention agencies
• Payment service providers
• Financial institutions
• Game and platform providers
• Analytics providers
• Public databases and sanctions screening tools
• Regulators, law enforcement bodies or dispute resolution authorities

Where third-party information is used, we take reasonable steps to ensure it is relevant, lawfully obtained and appropriate for the purpose for which it is processed.

Data Recipients

Access to personal information is restricted to persons and entities that require it for legitimate business, legal, technical or compliance purposes. Depending on the circumstances, your information may be accessed by:

• Authorised employees, officers and contractors of Hobart
• Customer support personnel
• Compliance, fraud, risk and responsible gambling teams
• Finance and payment operations personnel
• IT, security and systems administration personnel
• Professional advisers, including auditors, lawyers and consultants, subject to confidentiality obligations

Access is granted on a need-to-know basis and subject to internal controls.

Releasing Data to Third Parties

We may disclose personal information to third parties only where there is a lawful and necessary reason to do so. Such disclosures may include the following.

Service Providers and Operational Partners

We may share information with service providers that support the operation of hobartcasino.org, including:

• Payment processors and banking partners
• Identity verification and KYC providers
• Fraud detection and security providers
• Hosting and cloud infrastructure providers
• Software, platform and game providers
• Analytics and customer support tools providers
• Document verification and data storage vendors

These third parties are expected to process data only for authorised purposes and under appropriate confidentiality and security obligations.

Legal and Regulatory Disclosure

We may disclose your information where required or permitted by law, including to:

• Courts and tribunals
• Regulatory authorities
• Law enforcement agencies
• Government bodies
• AML/CFT reporting bodies
• Agencies investigating fraud, financial crime or consumer harm

Corporate and Professional Disclosure

We may disclose information to:

• Auditors and legal advisers
• Insurers
• Potential acquirers, investors or restructuring advisers where necessary and subject to appropriate safeguards
• Other entities within a corporate group, where applicable, for compliance, security, reporting or operational administration

International Data Transfers

Some service providers may store or process data outside Australia. Where this occurs, Hobart will take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with applicable privacy obligations, including through contractual protections, due diligence and information security controls. Where international data protection laws apply, we will seek to implement suitable transfer safeguards.

Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, dispute resolution and regulatory obligations.

Because gambling-related services are subject to record-keeping duties, some information must be retained for a minimum period even after an account is closed. In particular, records obtained for AML/CFT, identity verification, transaction monitoring and related compliance purposes may be retained for at least 5 years, or longer where required by law, regulation, court order, audit requirement, dispute handling or legitimate enforcement needs.

After the applicable retention period expires, we will take reasonable steps to:

• Securely delete personal information, or
• De-identify the information so that it can no longer reasonably identify you

You may request erasure or deletion of personal information where applicable. However, this right is not absolute. We may refuse deletion where retention is required by law, necessary for legal claims, needed to prevent fraud, or justified by another lawful basis. Where a deletion request cannot be fully satisfied, we will explain the reason to the extent permitted by law.

Security of Your Data

Hobart applies technical and organisational measures designed to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure. No online environment can be guaranteed completely secure, but we work to maintain safeguards appropriate to the nature of the information processed.

Our security measures may include:

• Secure account access controls using ID and password protection
• Encryption of data in transit using current transport security protocols
• Encryption or other safeguards for sensitive data at rest where appropriate
• Role-based access controls and authentication measures
• Monitoring of systems for suspicious activity
• Logging and audit trails for key account and administrative actions
• Secure hosting arrangements and network protections
• Internal policies governing access, data handling and incident response
• Staff training on privacy, security and compliance matters
• Vendor reviews and contractual controls for third-party processors

Users are also responsible for keeping account credentials confidential and for notifying us promptly if they believe their account or information has been compromised.

Cookies and Similar Technologies

hobartcasino.org may use cookies and similar technologies to support site functionality, remember user preferences, perform analytics, maintain session integrity and assist with fraud prevention. Some cookies are necessary for the website to operate correctly, while others help us understand performance and improve user experience.

You may be able to manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of parts of the website.

Your Rights

Subject to applicable law, you may have the right to request access to personal information we hold about you and to seek correction of inaccurate, incomplete or outdated information. Depending on the legal regime that applies to your circumstances, you may also have rights relating to deletion, restriction, objection, portability, or withdrawal of consent where processing is based on consent.

Your rights may include:

• The right to request access to personal information held by Hobart
• The right to request correction of inaccurate or incomplete information
• The right to request deletion in circumstances where retention is no longer required
• The right to object to certain processing based on legitimate interests, where applicable
• The right to withdraw consent where consent is the basis for processing
• The right to complain about how your information has been handled

To exercise any of these rights, please contact [email protected]. We may need to verify your identity before processing a request. In some circumstances, a request may be limited or refused where an exemption applies, where the request is unreasonable, or where legal obligations prevent us from complying in full.

Complaints and Contacting Us

If you believe that Hobart has mishandled your personal information, you may contact us first so that we can investigate and attempt to resolve the issue promptly.

Email: [email protected]

Please include sufficient detail about your request or complaint so that we can identify the relevant account or interaction and respond efficiently.

If you are not satisfied with our response, you may have the right to lodge a complaint with a competent supervisory or regulatory authority. For Australian privacy matters, this may include the Office of the Australian Information Commissioner. If another data protection regime applies to your case, you may also have the right to complain to the relevant supervisory authority in that jurisdiction.

Changes to This Privacy Policy

Hobart may update this Privacy Policy from time to time to reflect changes in law, regulatory expectations, technology, website functionality or business practices. The latest version will be made available on hobartcasino.org with an updated effective date.

Where changes are material, we may take additional steps to bring them to your attention, such as notices on the website or account-related communications where appropriate.

Legal References

This Privacy Policy has been prepared with reference to the following legal and regulatory materials, as applicable:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles
• Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
• Anti-Money Laundering and Counter-Terrorism Financing Rules Instrument 2007 (Cth)
• Office of the Australian Information Commissioner guidance on handling personal information
• General Data Protection Regulation (EU) 2016/679, where relevant to offshore data subjects

These references are provided for transparency and context. This Privacy Policy is intended as an operational privacy notice and does not constitute legal advice to users.

Final Statement

Hobart recognises that privacy is an important part of user protection and legal compliance in digital gambling services. Whether a user is visiting content related to a casino in Hobart Australia, reviewing service information associated with hobart casino hotel, or using online Casino features through hobartcasino.org, personal information must be handled with care, proportionality and accountability. We are committed to processing personal information fairly, keeping it secure, and respecting the rights available to users under applicable law.

For all privacy-related enquiries, requests or complaints, please contact [email protected].